Alabama Wiregrass Region completes Ryzyliant EDGE 9-1-1 rollout

All ten participating public safety answering points in Alabama’s Wiregrass Region are now live on Ryzyliant’s EDGE 9-1-1 platform, completing a regional deployment with partner INDIGITAL. The rollout gives 39 call-taking positions access to a browser-based next-generation 9-1-1 system built for resilience, text handling and call transfers across the state network.

Why it matters: - The deployment gives the Wiregrass Region a shared next-generation 9-1-1 platform across ten PSAPs. - The rollout covers 39 call-taking positions serving communities throughout the region. - The system is designed to modernize emergency call handling and strengthen 9-1-1 operations. - The centers are connected to the Alabama Next Generation Emergency Network, which supports text-to-9-1-1 and call transfer between ECCs.

What happened: - Ryzyliant said all ten participating Public Safety Answering Points in Alabama’s Wiregrass Region are now live with EDGE 9-1-1. - The deployment was completed in partnership with INDIGITAL, Ryzyliant’s reseller and partner. - INDIGITAL serves as the network provider for ANGEN, the statewide NG9-1-1 network used by the ten centers. - The announcement was made Oct. 15, 2026.

The details: - EDGE 9-1-1 is a browser-based platform built for Next Generation 9-1-1 call handling. - The platform includes local survivability and a hybrid-cloud architecture. - EDGE 9-1-1 supports voice, text, transcription, multimedia communications, mapping, emergency call handling, reporting and analytics. - A telecommunicator in any of the ten ECCs can answer a call or text, see the caller’s location on a map, and review after-action activity from the same screen. - ANGEN is described as a standards-based, IP-based system built to be resilient and redundant. - Ryzyliant’s EDGE platform also brings together NG9-1-1, CAD, mapping and other public safety capabilities. - Ryzyliant says the platform is built for local survivability and changing public safety needs. - INDIGITAL is headquartered in Fort Wayne, Indiana, and provides NG9-1-1 infrastructure to 9-1-1 authorities and ECCs. - INDIGITAL designs, deploys and operates ESInets and NGCS. - The company said it was selected in 2004 by the Indiana Wireless 9-1-1 Advisory Board to build the statewide IN911 Network and has operated 9-1-1 networks ever since. - INDIGITAL said its solutions are built on the NENA i3 standard and open interfaces. - Ryzyliant’s website is More information. - INDIGITAL’s website is More information. - INDIGITAL’s social page is LinkedIn.

Between the lines: - The rollout shows how state-backed NG9-1-1 infrastructure can support multi-site deployments across rural and urban areas. - INDIGITAL framed the project as a proof point for a shared network model, while Ryzyliant positioned the deployment as evidence of demand for modern, browser-based public safety tools. - The completion in one region adds to Ryzyliant’s footprint across Alabama and nationwide as agencies move away from legacy systems.

What's next: - Ryzyliant is likely to keep using the Wiregrass deployment as a reference point for additional public safety agency conversions. - INDIGITAL and Ryzyliant said they will continue working with communities transitioning to modern NG9-1-1 solutions. - The companies did not announce additional sites or a new timeline in this release.

The bottom line: - The Wiregrass rollout puts ten Alabama emergency call centers on the same next-generation platform, underscoring the shift toward shared, resilient 9-1-1 networks.